Returns & Refunds

+++ As Brandcheckout is a marketplace with different sellers, some sellers may have a slightly different return and refund procedure, e.g. some sellers may have free return policy while others may require you to pay to return an item. Below are BrandCheckout's terms, please check individual sellers' terms for details. +++

Customers have a right to return the goods without defining the reason during 14 (fourteen) calendar days from the moment of the actual goods' delivery from the seller or people representing the seller. 

You can return an unwanted item purchased within 21 days if the item is unused and in the same state as it was shipped to you.

Contact us by email notifying us of your intention to return an item and state if you wish to replace it with another item or seek a refund. We will reply to you with the return address.

Carefully pack the goods in the original wrapper as a complete set (goods sold as sets should be returned in sets) and send it in the post.

The goods can only be returned if unused, and if its consumer properties, factory labels and its ready sale appearance are reserved.