Customers terms

We are BRANDCHECKOUT.COM a trading name of Elite Chase Investment Limited (company number 11499344), a company registered in England and Wales.

These terms apply when you shop, browse or access our services using our website.

These terms are reviewed often for us to serve everyone well and to legally protect our vendors and customers.

DECLARATION:

As a customer or buyer buying product from our website, you do so with the knowledge and understanding that www.brandcheckout.com is a marketplace and a platform that host multiple sellers (vendors) and their products from around the world.

About you

To shop with us, you need to:

be at least 16 years of age and have a credit or debit card that we accept and be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.

We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).

You may be able to cancel (not change) your order within a short period after ordering – timings depend on your chosen delivery method.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch at the earliest opportunity and we will endeavour to get back to you asap with a resolution.

While our vendors are under obligation to ensure their listed products accurately depicts and described the actual product, however, If we discover an error for any goods you’ve ordered, we will work with you and the vendor concern to resolve it asap. If this happens to you, please contact us via our email clientservice@brandcheckout.com and we will swing into action asap.

Prices include VAT (where applicable).

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged, such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.

Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.

Returning an unwanted item?

Consumer protection regulation protect your right to return goods that are misrepresented and or not fit for purpose. Vendors have the obligations to accept returns of goods within specified time frame.

You have 14 days to return a product in it original state and packaging, unused, unsoiled and undamaged.

CAVEAT:

Note that vendors on brandcheckout.com could be from anywhere in the world, please bear this in mind if the product you wish to buy has a chance of you returning it. While a lot of vendors accept returns for free, vendors do have the right to ask that the customer bear the postal cost of returning a product.

Proof of postage

We strongly recommend you get proof of postage

Footwear – only try on footwear on carpeted floors to protect the soles. They must also be returned with the original box (if any).

All items are inspected on return. Of course, it’s fine to try an item on like you would in a store, but don’t actually wear or use it. When trying on clothing please be careful with the item (don’t use unnecessary force) and don’t wear make-up, perfume, cologne, deodorant or antiperspirant as these can mark and leave scents on the item.

If an item is returned to us worn, used, damaged or in an unsaleable condition, or where the above instructions have not been followed, we won’t be able to give you a refund and we may have to send it back to you. You may have to cover the delivery costs which we may do by deducting the relevant from any other valid refund due to you from the same or different order. Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.

Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.

Promo Codes

From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout!

You may not be able to combine promo code for a single checkout.

Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).

If you’re given a unique Promo Code that is meant just for you (e.g. a student Promo Code) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.

We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.

Your information

Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update “My Account” so we can continue giving you our best service (you can also update your account)

At BRANDCHECKOUT.COM, we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.

However, because you trust us with your data, here are our guiding principles- Consent, Fair Use, Security, opt out opportunity and accuracy

Things to Avoid.

We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal customers the best service, so we take them really seriously and will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.

We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or troublemakers.

Oh, and you’re not allowed to use screen scrapping i.e. using automated systems or software to extract data from our Website.

Troublemakers take note: you agree to indemnify, defend and hold harmless BRANDCHECKOUT.COM, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.

Intellectual property, software and content

Brandcheckout.com owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.

You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.

You’re also not allowed to use the brandcheckout.com logo or any of our brand or trademark (or any marks which are colourably similar) without our express permission.

Linking to this Website

It’s fine for you to link to brandcheckout.com, if you do so in a way that is not commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.

Please don’t link in a way that suggests any form of approval or endorsement by brandcheckout.com where none exists.

Complaints or need to speak to us?

Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer care team on clientservice@brandcheckout.com we will work with you to resolve any issues you’re having with our services:

If Customer Care are unable to resolve your complaint to your satisfaction, you may refer your complaint to:

The Retail ADR - www.retailadr.org.uk

Post: The Retail ADR,12-14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes, MK12 5TW (Tel: +44 20 3540 8063)

Email: Enquiries@cdrl.org.uk

or

The EU Online Dispute Resolution platform:

www.ec.europa.eu/consumers/odr

Legal stuff

We have the right to amend, remove or vary our services and/or any part of the Website (including our Terms and Conditions) at any time.

These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.

Returning an unwanted item?

We get it, sometimes something just doesn't work for you and you want your money back. Don't worry, as long as an item is still in its original condition and still within stipulated cooling period i.e. the time frame beyond which items cannot be accepted for returns, our vendors are obliged to accept returns for free but you may bear the cost of postage, subject to the rules below, which includes rules around fair use.

The standard cooling period is 14 days: If you return an item within 14days and it is in it original state including the packaging, our vendors will issue full refund.

Please note this is the basic, some vendors may have additional terms.

We aim to refund you within 14 days of receiving the returned item.

If you request a refund for an item during the above time frames but you can't return the product to the vendor for some reason, please get in touch - but any refund will be at our discretion.

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Proof of postage

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.

Keep it clean

Some items can't be returned, for instance, where a hygiene strip or seal has been removed (e.g., swimwear and underwear). Please check product descriptions before you order. If you want to return underwear, swimwear, please do not remove the original wrapping/seal for hygiene reasons.

Original condition

Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

All returned items should be sent in their original condition and packaging where possible, including tags (e.g., shoes should be returned with the original shoe box).

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

Please note, we reserve the right to take legal action against you if the items you return don't match what you ordered.